YOUR RETURN WINDOW
Our proposed voluntary return window is 30 calendar days from delivery. Request a return within that period by contacting support. Mandatory consumer cancellation and defect rights are not limited by this policy.
ELIGIBLE CONDITION
For a change-of-mind return, garments and accessories should be unused, unwashed, unaltered and in resalable condition, with tags and relevant accessories where reasonably possible. Trying on a garment carefully to assess fit is acceptable; excessive handling may affect eligibility where permitted by law.
ITEMS WITH SPECIAL RESTRICTIONS
Made-to-order or personalized items, certain hygiene-sensitive goods with broken seals, and clearly identified final-sale items may be excluded from voluntary returns where lawful. Defective or misdescribed products remain covered by applicable rights.
STARTING A RETURN
Email the order number, item name, reason for return and photographs if there is a fault. Wait for the approved return instructions and destination. Do not send parcels to an unconfirmed location.
RETURN POSTAGE
For a voluntary change-of-mind return, return postage may be the customer’s responsibility if disclosed and lawful. Where we supplied an incorrect or defective item, we will provide the legally required remedy and cover reasonable return costs where required.
EXCHANGES AND WRONG SIZES
Size exchanges depend on inventory. We can advise whether a replacement is available; in some cases, returning an eligible item and placing a new order is faster. Product-specific measurements should be checked before purchase.
REFUND TIMING
After inspection and approval, we aim to initiate refunds within 5–10 business days, unless the law requires an earlier refund. Refunds normally return to the original payment method; banks may take additional time to post the credit. Original standard delivery charges will be refunded when required by applicable law.
FAULTS, DAMAGE OR MISSING ITEMS
Report a problem with the order number and photos. We will assess whether replacement, repair, refund or another remedy is appropriate. We will not use a voluntary return restriction to deny statutory rights.
PLANNING AHEAD
If you need an outfit for an event, order with enough time for processing and transit; estimated delivery windows should not be treated as guaranteed dates.
RETURN SUPPORT
Send requests to info@bovenkya.store. Keep proof of posting and any tracking number until the matter is resolved.